Refund & Return Policy
Thanks for purchasing our products at WWW.KINGSLEYHAIRCOMPANY.COM operated by Kingsley Hair Company
FEB 2020- FEB 2021 ALL SALES ARE FINAL WE WILL NOT ACCEPT ANY RETURNS DUE TO COVID.
Start the return/exchange process by emailing our team at HelpMeKingsley@gmail.com
In order to be eligible for a refund or exchange you have to return the product within 3 calendar days of your purchase. BUYER IS RESPONSIBLE FOR RETURN SHIPPING. The product must be in the same condition that you receive it and undamaged in any way. There is a 40% restock fee taken from the refund.
We reserve the right to not issue a refund
We will not refund for units (wigs) being too big or too small please know your measurements
ALL Custom Units(WIGS) are final sale
ALL SALE ITEMS ARE FINAL SALE
IF THE LACE IS CUT ON A WIG, THERE WILL BE NO REFUND ISSUED
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 3 calendar days have passed, you will not be eligible for a refund, but you may contact the shipping carrier to file a claim if the item was damaged during shipping
If anything is unclear or you have more questions feel free to contact our customer support team.